Monthly price raised mid-contract without notice

Summary

My two-year internet contract was $79 per month. The last bill was $92 with no letter, email or text explaining the increase. When I called, the agent said a $13 network improvement fee applies but could not point to it in my agreement.

This is a public allegation submitted by a community member. It is not a court finding. Organizations can respond through the platform; outcomes are recorded on the timeline.

1. Report published

   Report published with contract and billing screenshots.

   Sep 6, 2026, 11:56 p.m. · Reporter

2. Response recorded

   Credit issued for the difference and contract price restored.

   Sep 20, 2026, 11:56 p.m. · Reporter

3. Status update

   Case marked resolved by the reporter.

   Sep 20, 2026, 11:56 p.m. · Reporter

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