Flight cancelled and no refund after eight weeks

Summary

My flight to Vancouver was cancelled the morning of departure and I was rebooked two days later. I chose not to travel and requested a refund. Eight weeks later I have received only travel credit that expires in one year.

This is a public allegation submitted by a community member. It is not a court finding. Organizations can respond through the platform; outcomes are recorded on the timeline.

1. Report published

   Report published with cancellation notice and booking reference.

   Aug 13, 2026, 11:56 p.m. · Reporter

2. Status update

   Case escalated to the airline's customer relations office.

   Sep 13, 2026, 11:56 p.m. · Moderator

Turn this record into correspondence for Air Canada: a formal complaint, an escalation notice, a municipal service request or a privacy request. Fill in the bracketed placeholders and attach your own documents before sending.

Log in to generate and save a letter for this case.