Charged for internet service I cancelled three months ago

Summary

I cancelled my home internet on the phone in July and received a cancellation confirmation number. Bell has continued to bill me $94.50 every month since, and the latest bill includes a reactivation fee I never agreed to. Three calls to customer service have not produced a refund or a written explanation.

This is a public allegation submitted by a community member. It is not a court finding. Organizations can respond through the platform; outcomes are recorded on the timeline.

1. Report published

   Report published with cancellation confirmation details.

   Sep 27, 2026, 11:56 p.m. · Reporter

2. Status update

   Case moved to Under review after billing records were attached.

   Oct 2, 2026, 11:56 p.m. · Moderator

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